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Privacy Policy

Privacy Policy for Glitchy Monkey

Last updated: 22/12/2025

Welcome to Glitchy Monkey (“we”, “us”, or “our”). We are a UK-based clothing brand offering T‑shirts, hoodies, and related apparel through our website at https://www.glitchymonkey.com (the “Site”).

We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit or use our Site and when you interact with our marketing (including ads and email newsletters).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Glitchy Monkey is a clothing brand and online store.

For data protection purposes, we are the “data controller” of your personal data under UK data protection laws (including the UK GDPR and Data Protection Act 2018).

2. Information We Collect

We collect and process the following categories of information:

2.1 Information You Provide to Us

  • Order and account information

    • Name

    • Email address

    • Billing and shipping address

    • Phone number (if provided)

    • Account login details (if you create an account, e.g. username and password)

  • Order details

    • Products purchased, sizes, order history, and related transaction information (order value, date, etc.)

  • Payment information

    • Payments are processed by third‑party payment providers (e.g. [Stripe, PayPal, Revolut, Payments]).

    • We do not store your full card details on our servers. Payment providers process your payment data in accordance with their own privacy policies.

  • Marketing preferences and communications

    • Your preferences for receiving marketing emails and newsletters.

    • Information you provide when you subscribe to our newsletter or participate in promotions.

  • Customer support & correspondence

    • Any information you provide when you contact us (via email, contact forms, social media, or otherwise), such as queries, feedback, or complaints.

2.2 Information Collected Automatically

When you visit or interact with our Site, we automatically collect certain information using cookies and similar technologies:

  • Technical data

    • IP address

    • Browser type and version

    • Device type and operating system

    • Approximate location (based on IP address)

  • Usage data

    • Pages you visit

    • Time and date of your visit

    • Referring URLs (e.g. how you arrived at the Site)

    • Clicks, scrolls, and other interactions with our Site

We use tools such as Google Analytics to help us understand how visitors use our Site and to improve user experience and performance.

2.3 Information from Third Parties

We may receive information from:

  • Advertising and social media platforms (e.g. Google Ads, Meta/Facebook, Instagram) about the performance of our ads and general audience insights.

  • Email marketing platforms when you open or interact with our emails (e.g. whether an email was opened, links clicked).

3. Cookies and Similar Technologies

We use cookies and similar technologies on our Site for purposes including:

  • Enabling core site functionality (e.g. shopping cart, checkout, account login);

  • Remembering your preferences (e.g. language, region);

  • Analysing Site traffic and performance (e.g. via Google Analytics);

  • Supporting advertising and remarketing campaigns (so we can show you relevant ads on other websites or platforms).

You can manage your cookie preferences:

  • Via any cookie banner or preference tool provided on our Site; and

  • Through your browser settings (you can usually block or delete cookies).

If you disable certain cookies, some features of the Site may not function properly.

For more information about how Google uses data, see:
https://policies.google.com/technologies/partner-sites.

4. How We Use Your Information

We use your personal data for the following purposes and legal bases (under UK GDPR):

  1. To process your orders and provide our services

    • Managing orders, payments, delivery, and returns.

    • Sending order confirmations, shipping updates, and transactional emails.

    • Legal basis: Performance of a contract with you.

  2. To manage your account

    • Creating and maintaining your user account (if you choose to register).

    • Allowing you to view order history and saved details.

    • Legal basis: Performance of a contract; our legitimate interests in operating an online store.

  3. To communicate with you and provide customer support

    • Responding to your enquiries, feedback, or complaints.

    • Legal basis: Performance of a contract; our legitimate interests in running our business and supporting customers.

  4. To send you marketing and newsletters

    • Sending email newsletters, promotions, and offers about our products, if you have subscribed or otherwise consented.

    • You can opt out at any time using the “unsubscribe” link in our emails.

    • Legal basis: Your consent; or our legitimate interests (where permitted by law, e.g., soft opt‑in for existing customers).

  5. To run advertising and measure its effectiveness

    • Using tools such as Google Ads and social media pixels to show you relevant ads and measure performance.

    • Legal basis: Your consent (for non‑essential cookies and tracking); our legitimate interests in promoting our business.

  6. To improve and protect our Site and business

    • Monitoring and analysing usage and performance (e.g. via Google Analytics).

    • Debugging, testing, and improving our Site, products, and services.

    • Preventing fraud, misuse, and ensuring the security of our systems.

    • Legal basis: Our legitimate interests in operating, improving, and securing our Site and business.

  7. To comply with legal obligations

    • Keeping appropriate records for tax and accounting.

    • Responding to lawful requests from authorities.

    • Legal basis: Compliance with legal obligations.

5. How We Share Your Information

We do not sell your personal data. We may share it in the following limited circumstances:

  1. Service Providers (Processors)
    We use trusted third‑party service providers to help us run our business and the Site, including:

    • Website hosting and e‑commerce platform providers (e.g. [Shopify or other])

    • Payment processors (e.g. Stripe, PayPal, Shopify Payments)

    • Analytics providers (e.g. Google Analytics)

    • Email marketing and newsletter services

    • Advertising and remarketing platforms (e.g. Google Ads, Meta/Facebook)

    • Logistics and delivery partners

These providers only process your data on our instructions and are subject to contractual obligations to protect your data.

  1. Business Transfers
    If we are involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that business deal. We will ensure that any recipient continues to protect your information as described in this Privacy Policy.

  2. Legal and Safety
    We may disclose your information if required by law, regulation, legal process, or governmental request, or where we believe it is necessary to:

    • Comply with a legal obligation;

    • Protect the rights, property, or safety of Glitchy Monkey, our customers, or others;

    • Detect, prevent, or address fraud, security, or technical issues.

  3. With Your Consent
    We may also share your information in other ways if you specifically consent to such sharing.

6. International Data Transfers

As we operate out of the UK, your data is generally processed in the United Kingdom and/or the European Economic Area (EEA). Some of our service providers or partners may process data outside the UK/EEA (e.g. in the United States).

When we transfer personal data outside the UK/EEA, we take appropriate safeguards to protect it, such as:

  • Using countries that have been deemed to provide an adequate level of data protection; or

  • Using standard contractual clauses approved by relevant authorities, along with additional safeguards where necessary.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, including:

  • For as long as you have an account or an ongoing relationship with us;

  • For the period necessary to fulfil your orders and handle returns or disputes;

  • For as long as required by law (e.g. tax and accounting rules);

  • For a reasonable period afterwards to protect our legal rights.

When data is no longer needed, we will delete or anonymise it in a secure manner.

8. Your Rights (UK and EEA Users)

Under UK and EU data protection laws, you may have the following rights:

  • Right of access – Request a copy of the personal data we hold about you.

  • Right to rectification – Request correction of inaccurate or incomplete data.

  • Right to erasure – Request deletion of your personal data, in certain circumstances.

  • Right to restrict processing – Request that we restrict how we use your data, in certain circumstances.

  • Right to object – Object to certain types of processing, including direct marketing.

  • Right to data portability – Request that we provide certain information in a structured, commonly used, machine‑readable format.

You can also:

  • Withdraw consent at any time where we rely on your consent (e.g. for marketing or non‑essential cookies).

  • Opt out of marketing emails by clicking “unsubscribe” in our emails or contacting us.

To exercise any of these rights, please contact us at:

Email: info@glitchymonkey.com

We may need to verify your identity before responding to your request. We aim to respond within the time required by applicable law.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner’s Office (ICO): https://ico.org.uk.

9. Children’s Privacy

Our Site and products are not directed at children under the age of 13, and we do not knowingly collect personal data from children.

If you believe that a child has provided us with personal data, please contact us at info@glitchymonkey.com, and we will take steps to delete such data as required by law.

10. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Third‑Party Sites and Services

Our Site may contain links to third‑party websites, plug‑ins, or services (for example, social media platforms or payment providers). These sites and services have their own privacy policies, and we are not responsible for their practices.

We encourage you to review the privacy policies of any third‑party services you use.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this page.

We encourage you to review this page periodically. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you can contact us at:

Glitchy Monkey
Email: info@glitchymonkey.com
 

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